At Bonnie baby we are happy to both exchange items and refund if you are not satisfied with your order within 28 days of delivery (consistent with current distant selling laws).
- Fill in the returns/exchange form as necessary. Your order number, name and address are important so please include this.
- All items must be returned via recorded delivery. Bonnie baby Ltd does not take any responsibility for items lost in transit.
- Return items must be in the same condition when sent. Complete with all labels and in perfect condition. Bonnie baby Ltd reserves the right to refuse a return/exchange if the goods are not in the original condition. · If your item is faulty Bonnie baby Ltd will refund your postage costs.
- Bonnie baby Ltd does not cover the cost of return delivery.
- When returning an Item for exchanges please include a cheque for the amount of delivery stated on your invoice. This covers the cost of return delivery. Cheques should be made payable to Bonnie baby Ltd.
Bonnie baby Ltd Returns/exchanges 16 Kingsthorpe Road 1st Floor Hove East Sussex BN3 5HR UK
What happens when you have received my return?
- Bonnie baby Ltd will endeavour to process all returns and exchanges within 4 working days of receipt.
- You will be emailed to inform you of any actions taken.
- Refunds can take up to 7 working days to appear in your bank account.